If you have a complaint or a question, you can use the central grievance management system provided by NSDL or Karvy, the two entities involved in the National Pension Scheme’s core record-keeping operation. Authorities in charge of grievance redressal agencies are also in charge of escalations. There is the Problem Redressal Officer, and if it does not settle the grievance, you can contact the Chief Grievance Redressal Officer. There are also two levels of escalation for any issue that you may have with NPS exits. Even if your complaint is not handled, you can contact the Pension Fund Regulatory and Development Authority directly.

NSDL NPS Customer Care – Toll-Free Contact Information

NSDL CRA (NPS Customer Care) may be reached at (022) 2499 3499. You can also file a grievance online with the NSDL CRA’s Central Grievance Management System (CGMS) here or with Karvy CRA here. In the NPS, NSDL and Karvy are Central Recordkeeping Agencies (CRAs).

NSDL’s address is NSDL e-Governance Infrastructure Limited, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013 Fax (022) 2495 2594/ 2499 4974.

Given Below is NPS Customer Care Details 

Name: NSDL e-Governance Infrastructure Limited
Address: 1st Floor, Time Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013.
Contact Number: 1800 110 708
Phone Number: 022 24993499
Customer Care: 1800 222 080
Helpline Number: 91 11 47207700
Complaint Number: 1800 222 080
NPS Customer Care Email ID: [email protected]

Website Address:

NPS Overview


The National Pension System (NPS) is a voluntary retirement savings program that allows members to make specific contributions to planned savings, therefore ensuring the future in the form of a pension. It is an attempt to find a long-term solution to the challenge of providing enough retirement income to every Indian citizen.

Subscribers may use the accumulated pension wealth under the scheme to acquire a life annuity from a PFRDA-empanelled life insurance firm at the time of customary withdrawal from the scheme, in addition to taking a portion of the accumulated pension wealth as a lump sum if they want. The PFRDA is the nodal agency for NPS implementation and monitoring.


A resident or non-resident Indian citizen is subject to the following conditions:

  • Applicants must be between the ages of 18 and 65 at the time of application submission and must meet the KYC requirements.

Account Types

  1. The applicant must contribute his or her retirement funds to this condition, as well as a limited withdrawal account. This is a retirement account, and the applicant may claim tax advantages on contributions made in accordance with the Income Tax regulations in effect.
  1. This is a voluntary savings program. The applicant will be able to withdraw his or her money from this account at any time. This is not a retirement account, and the applicant cannot claim any tax benefits for payments to it.

NPS Customer Care – FAQs

Q1. How to open an NPS Account?

Follow the steps below:

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  1. Get the permanent retirement account number application form –

As a Subscriber between the ages of 18 and 65, you can obtain your PRAN application form from any of the Points of Presence – Service Providers (POP-SP) with whom you choose to register.

You must complete your PRAN application form (picture, signature, required data, scheme choice details, etc.) and provide KYC paperwork (proof of identification and proof of address). Please see the Pension Fund Regulatory and Development Authority’s (PFRDA) offer document for further information on NPS.

  1. Fill out the PRAN application form and return it to your local Point of Presence – Service Provider (POP-SP) –

You can submit the PRAN application along with the KYC papers to your local POP-SP. CRA will send your PRAN card to your communication address.

  1. Follow the progress of your PRAN application –

POP-SP will provide you with a receipt number after you submit your PRAN application. Track the status of your PRAN application by entering the receipt number into the following link:

  1. Fill out your first Contribution Slip –

When you register for registration with any POP-SP, you must pay your initial contribution (minimum of Rs 500). You must submit an NCIS (Instruction Slip) detailing the money paid to your PRAN account in order to do so.

Q2. Is there a Tax benefit on the NPS?

For an employee

Individuals who are working and contribute to NPS would benefit from tax breaks on both their personal contributions and their employer’s contributions as follows: –

Contribution of the employee

Eligible for a tax deduction of up to 10% of salary (basic + DA) under Section 80 CCD(1), subject to a total maximum of Rs. 1.50 lacs under Section 80 CCE.

Employer contribution – The employee is eligible for a tax deduction of up to 10% of Salary (Basic + DA) given by the employer under Sec 80 CCD(2), in excess of the Rs. 1.50 lacs limit allowed by Sec 80 CCE.

For self-employed citizens

Eligible for a tax deduction of up to 10% of gross income under Section 80 CCD (1), subject to a total limit of Rs. 1.50 lacs under Section 80 CCE. The subscriber is entitled to a deduction in addition to the deduction provided under Section 80CCD(1) for extra contributions made to his NPS account, subject to a maximum investment of Rs. 50,000/- under Section 80CCD 1. (B)

Q3. How do I check the status of my NPS?

In the event that a Subscriber does not get the PRAN Card, he should contact the relevant nodal office or check the status on the CRA website at and click on the link “Track the status of the PRAN Card.”

Q4. What is NPS Customer Care?

Subscribers can dial CRA’s toll-free number 1800 222 080 to access the Interactive Voice Response (IVR) or talk with a customer care representative using their T-PIN (Telephonic Personal Identification Number).

Q5. How do I make a complaint to NPS?

Toll-free phone number: Call the toll-free number 1800222080 to make a complaint.

Written complaint: A written complaint can also be filed in the form of a letter or in accordance with the format specified (Form G1).

NSDL e-Governance Infrastructure Limited is the company’s address.

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