IDBI Bank Credit Card Customer Care

Customers with IDBI Bank credit cards can contact customer service to register complaints or grievances.

The following are IDBI credit card customer care number lists-

• For mobile and landline phone numbers, dial 1800-200-1947
• Contact number for mobile and landline phones: 1800-22-1070
• IDBI Credit Card Customer Service Numbers: 022 6693 7000 (chargeable for residents in India)
• IDBI Credit Card Customer Service Numbers: +91 22 6693 7000 (chargeable for people living outside India)
• Customers can call the following number to report a lost or stolen card: 1800-22-6999.

Here are the options for filing a complaint with the IDBI Credit Card Customer Care-

The Bank's website includes a separate link for expressing concerns, questions, or complaints about credit cards.

• Call the IDBI Credit Card helpline number, which is a 24-hour customer service number and ask the representative to file a complaint. The IDBI Bank credit card customer care number (toll-free) is 1800 425 7600, while the chargeable IDBI Bank credit card helpline number is +91 - 22 - 4042 6013.
  
  
• Send an email to IDBI's customer service department detailing your complaint or concern. In the subject line, include your Complaint ID, Credit Card number, and contact information. Please send an email to [email protected].
  
  
• You can escalate the issue if you do not receive a response within eight working days or are dissatisfied with the remedy given. Contact the Head - Credit Cards between 10 am and 6 pm on the weekdays and 10 am to 2 pm on the weekends.
  
  When you approach the person in charge, mention your Complaint ID. Address it to-

If you have not received a resolution or response within thirteen working days, or if the solution given is inadequate, you should escalate your matter to the Chief Grievance Redressal Officer.

Please include your Complaint ID. The Chief Grievance Redressal Officer is accessible Monday through Friday from 10 am to 6 pm and on Saturdays from 10 am to 2 pm. Here are the specifics-

If the Chief Grievance Redressal Officer does not respond, or if the response provided does not resolve your concern, you may refer it to the Chief Customer Service Officer (CCSO).

If your concern is not addressed within 30 working days, or if you require further clarification, you could contact the Reserve Bank of India's Banking Ombudsman.

You could check the status of your complaint by visiting the Online Complaint IDBI Bank homepage.

Step 1: Choose a complaint type from the list.

Step 2: To track the complaint, choose an existing complaint type.

Step 3: Enter your complaint reference number and complaint description.

Step 4: Click Submit to view your complaint tracking information.

Emails can also be sent to IDBI Credit Card Customer Car service department.

If a consumer does not want to phone the customer service representative, he or she can send an email to the following email address to resolve any issues or complaints with IDBI credit cards.

Customers who choose to communicate in a more traditional manner can send credit card inquiries to the Bank's postal address-

Customers should include the following information when filing grievances or complaints. This enables customer service representatives to fix the issue in a comprehensive and fast manner.

• The whole number, as well as the registered mobile number.
• Complete contact information (address, email ID, phone number, etc.)
• Credit card information
• Depending on the reason for contact, the reference number of the Transaction or Complaint ID.

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