IDBI Bank Credit Card Customer Care

Holders of IDBI Bank credit cards can contact IDBI credit card customer care at any time for questions, complaints, or feedback.

With the assistance of IDBI customer service representatives, who are always available for Credit card customers, the consumer can get their credit card host listed right away if they lose their card.

In order for IDBI customers to get in touch with the Bank, there are various communication channels available. These contact channels include emails, SMS, and toll-free helplines. Customers can reach the Bank's customer service department by visiting one of its locations or sending a letter to their postal address.

IDBI Bank Credit Card Toll Free Number

Customers with IDBI Bank credit cards can contact customer service to register complaints or grievances.

The following are IDBI credit card customer care number lists-

  • For mobile and landline phone numbers, dial 1800-200-1947
  • Contact number for mobile and landline phones: 1800-22-1070
  • IDBI Credit Card Customer Service Numbers: 022 6693 7000 (chargeable for residents in India)
  • IDBI Credit Card Customer Service Numbers: +91 22 6693 7000 (chargeable for people living outside India)
  • Customers can call the following number to report a lost or stolen card: 1800-22-6999.

Grievance Redressal - IDBI Credit Card Customer Care

Here are the options for filing a complaint with the IDBI Credit Card Customer Care-

The Bank's website includes a separate link for expressing concerns, questions, or complaints about credit cards.

  • Call the IDBI Credit Card helpline number, which is a 24-hour customer service number and ask the representative to file a complaint. The IDBI Bank credit card customer care number (toll-free) is 1800 425 7600, while the chargeable IDBI Bank credit card helpline number is +91 - 22 - 4042 6013.

  • Send an email to IDBI's customer service department detailing your complaint or concern. In the subject line, include your Complaint ID, Credit Card number, and contact information. Please send an email to [email protected].

  • You can escalate the issue if you do not receive a response within eight working days or are dissatisfied with the remedy given. Contact the Head - Credit Cards between 10 am and 6 pm on the weekdays and 10 am to 2 pm on the weekends.

    When you approach the person in charge, mention your Complaint ID. Address it to-

Credit Cards (Heading)

Customer Care Centre, IDBI Bank Ltd., 13th Floor, A Wing, IDBI Tower, WTC Complex,

Cuffe Parade, Mumbai - 400 005.

If you have not received a resolution or response within thirteen working days, or if the solution given is inadequate, you should escalate your matter to the Chief Grievance Redressal Officer.

Please include your Complaint ID. The Chief Grievance Redressal Officer is accessible Monday through Friday from 10 am to 6 pm and on Saturdays from 10 am to 2 pm. Here are the specifics-

Chief Dispute Resolution Officer (CGRO).

Customer Care Centre, IDBI Bank Ltd., 13th Floor, A Wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai - 400 005

If the Chief Grievance Redressal Officer does not respond, or if the response provided does not resolve your concern, you may refer it to the Chief Customer Service Officer (CCSO).

Customer Service Executive (CCSO). IDBI Bank Ltd. Customer Care Centre, 

IDBI Tower, WTC Complex,

Cuffe Parade, Mumbai - 400 005

If your concern is not addressed within 30 working days, or if you require further clarification, you could contact the Reserve Bank of India's Banking Ombudsman.

Tracking Credit Card Complaints

You could check the status of your complaint by visiting the Online Complaint IDBI Bank homepage.

Step 1: Choose a complaint type from the list.

Step 2: To track the complaint, choose an existing complaint type.

Step 3: Enter your complaint reference number and complaint description.

Step 4: Click Submit to view your complaint tracking information.

Nodal Office Details

Guwahati

IDBI Building, G S Road, Guwahati 781 005. No. 0361 6111113 , 9447720525

Jabalpur

Shukla Bhawan, 1415, Wright Town, Jabalpur 482 002. No. 0761 4027127, 9382329684

Jaipur

D-24, Durlabh Niwas, Prithviraj Road, C Scheme, Jaipur 302 001. No. 9826706449, 9810704481

Hyderabad

Door Number 5-9-89/1 and 2, Chapel Road, Hyderabad 500001. No. 040 67694037, 9085098499

Chennai II

115, Anna Salai, Saidapet, Chennai 600 015. No. 044 22202080 , 9092555335

Ernakulam/Kochi

IDBI Building, 2nd Floor, Panampilly Nagar, Near Passport Office, Kochi 682 036

Coimbatore

Mayflower Midcity, Near LIC Building, 1510 Trichy Road, Coimbatore 641 018. No. 0422 4215630

Chennai I

115, Anna Salai, Saidapet, Chennai 600 015. No. 044 22202006, 9677182749

Delhi II

Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055. No. 011 66083104, 8510800881

Delhi I

Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055. No. 011 66083093, 9868727322

Delhi III

Videocon Tower, 1st Floor, E-1, Jhandewalan Extension, New Delhi 110 055. No. 011 66083085, 9871830651

Cuttack

Ground Floor, Kavita Bhawan, College Road, College Square, Cuttack 753 003, Odisha. No. 0671 2530911, 9937067829

Chandigarh II

Sco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017. No. 9988902401

Chennai III

115, Anna Salai, Saidapet, Chennai 600 015. No. 044 22202094

Bangalore

102, Shakthi Comfort Towers, K H Road, Bangalore 560 027. No. 080 67121049, 9740319687

Ahmedabad I

IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006. No. 079-66072728

Aurangabad

Raghbir Chambers, Basement, Plot No.7, Vidya Nagar, Jalna Road, Aurangabad 431 003. No. 0240 6453077

Chandigarh I

Sco 72-73, 2nd Floor, Sector 17 B, Banks Square, Chandigarh 160 017. No. 0172 5059703, 9855800412

Ahmedabad II

IDBI Complex, Lal Bungalows, Off C G Road, Ahmedabad 380 006. No. 079-66072728

Allahabad

Jeevan Prakash Building, 172A/40, M G Marg, Civil Lines, Allahabad 211 001. No. 0532- 6451901

Mumbai I

IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005. No. 022 66194284, 9552541240

Mumbai II

IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005. No. 022 66552224, 9869428758

Mumbai III

IDBI Bank Ltd., IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400 005. No. 022 66552396, 9987063461

Patna

Uma Complex, Ground Floor, Fraser Road, Patna 800 001. No. 0612 6500544, 9430161910

Nagpur

Gupta House, Plot No.1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur 440 001. No. 0712 6603514, 8087071381

Lucknow

Kisan Sahakari Bhavan, 3rd Floor, M G Road, Hazratganj, Lucknow 226 001 . No. 0522 6009009, 9918101788

Kolkata I

IDBI House, 44, Shakespeare Sarani, Kolkata 700 017. No. 033 66337704

Madurai

- No. 044 22202245, 9445456486

Ranchi

Mikado Tower, Near Hotel Sartaj, Main Road, Ranchi 834 001. No. 0651 6600490 , 9308442747

Pune

IDBI House, Dynaneshwar Paduka Chowk, Fergusson College Road, Pune 411 004. No. 020 66004101, 9664249002

Visakhapatnam

Balaji Mangal Giri Chambers, 5C, 4th Floor, Door No. 9-29/6-1, Siripuram, Visakhapatnam 530 003. No. 0891 6622339, 8885551445

IDBI Bank Credit Card Customer Care Email

Emails can also be sent to IDBI Credit Card Customer Car service department.

If a consumer does not want to phone the customer service representative, he or she can send an email to the following email address to resolve any issues or complaints with IDBI credit cards.

[email protected]

IDBI Bank Credit Card Customer Care Postal Address

Customers who choose to communicate in a more traditional manner can send credit card inquiries to the Bank's postal address-

IDBI Bank Ltd. IDBI Tower,

WTC Complex,

Cuffe Parade, Colaba,

Mumbai – 400005

Customers should include the following information when filing grievances or complaints. This enables customer service representatives to fix the issue in a comprehensive and fast manner.

  • The whole number, as well as the registered mobile number.
  • Complete contact information (address, email ID, phone number, etc.)
  • Credit card information
  • Depending on the reason for contact, the reference number of the Transaction or Complaint ID.

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