RBL Bank Credit Card Customer Care
RBL Bank (formerly known as The Ratnakar Bank Limited) was created in 1943 primarily to serve the financial needs of small and medium-sized business owners in Maharashtra's Sangli-Kolhapur region.
RBL's customer service staff is dedicated to giving the best service possible.
If you have any questions concerning SME loans, an insurance product supplied by RBL, account information, or details on your fixed deposit, all you have to do is contact the RBL customer service department, or place a call on RBL credit card customer care number, and all your queries will be answered to your satisfaction.
RBL Credit Card Customer Care Number
Following is the RBL bank credit card customer care number table-
|
Inquiry |
RBL Bank Credit Card Customer Care No |
|
RBL Credit Card Customer Care No |
91 22 6232 7777 |
|
Supercard Customer Support |
91 22 7119 0900 |
|
Customer Support |
91 22 6115 6300 |
|
RBL Credit Card New Customer Care Number |
1800 102 6222 |
|
Complaints / RBL Credit Card Customer Care Toll Free Number |
1800 120 616161 |
RBL Credit Card Customer Service through Email
Aside from the customer service phone number, you may also contact RBL Credit Card Customer Service via email.
For card-related inquiries, please contact customer service via email at the following addresses-
|
Issue |
Email ID |
|
RBL Credit Card Cancelation Request Email id |
|
|
RBL Bank Customer Card Email id |
|
|
RBL Credit Card Customer Care Email id |
|
|
RBL Credit Card Fraud & Vigilance Email id |
|
|
RBL SuperCard Customer Care Email id |
RBL Credit Card Customer Care Grievance Redressal
For all credit cardholders, RBL Bank provides a specific grievance redressal process. When you are not yet satisfied with the response provided by RBL Bank Customer Care, you can escalate your query to the next level.
However, before beginning the process, you must submit the following information to expedite the grievance process for your credit cards-
- Your whole name.
- Account information (if you are an existing customer.)
- Your contact information (address, telephone number, and email.)
- For the first level, you can call the toll-free number or contact RBL Bank's Manager (Credit Card Services) with any questions. After receiving your inquiry, the bank will answer within 10 working days.
- If you have not received a response within 10 days or are dissatisfied with the reply given, you can escalate your complaint to the second level and contact the Head of Credit Card Services.
- If the Head of Credit Card Services does not respond within 10 working days, you can contact the nodal officer directly.
RBL Bank Credit Card Customer Care Postal Address
For card-related concerns, you can visit the bank or write a letter. Here are the specifics-
|
RBL Bank Corporate Office |
RBL Bank Ltd., One World Center, Tower 2 'B', 6th Floor, 841, Senapati Bapat Marg, Lower Parel, Mumbai - 400013, India Contact Number: + 91 - 22 4302 0600 |
|
RBL Bank Administrative Office |
RBL Bank Ltd., Mahavir, Shri Shahu Market, Kolhapur – 416005, Maharashtra State, India Contact Number: + 91 - 231 2650981 to 984 |
|
RBL Bank Registered Office |
RBL Bank Ltd., 1st Lane, Shahupuri, Kolhapur – 416001, Maharashtra State, India. RBL customer care number credit card: + 91 - 231 6650214 |
Ombudsman Scheme
This scheme was implemented with the goal of facilitating the resolution of any customer complaints regarding bank services. This also makes it easier to satisfy and resolve all client issues.
Ombudsmen are regarded for their objectivity and independence, and they provide free services. They also look into concerns that have not been resolved by banks.
When you have not received a 'final response within 30 days, you can easily contact the Banking Ombudsman. The Banking Ombudsman Scheme is a low-cost forum where clients can get their complaints resolved. The RBI established the Banking Ombudsman Scheme under Section 35 A of the Banking Regulation Act of 1949.
There are now 20 Banking Ombudsman with offices in state capitals. The addresses and contact information for the Banking Ombudsman offices are listed in Annex I of the Scheme.
When you do not get a response from the bank within a set amount of time, you may register a complaint with the Banking Ombudsman.
A letter to the Banking Ombudsman can be used to file a complaint with the Ombudsman.
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