ICICI Bank is known to be one of the biggest credit card issuers in India. It has a variety of credit card options to meet the needs of cardholders with various traits and financial circumstances.
Along with offering a number of advantages, such as no fuel surcharges, travel expense savings, shopping deals, and cashback, the bank offers ICICI credit card customer care services too. Here is everything about the customer care services offered at the bank.
You can contact ICICI Bank's 24x7 Credit Card Customer Care via phone, email, or postal mail if there is a problem with your ICICI Credit Card involving, for example, bill payment, card activation, credit limit, or payment problems.
You could call the ICICI Bank Credit Card Customer Care staff at the following numbers to obtain prompt assistance with your problems or responses to your questions about credit cards-
ICICI Credit Card Helpline
ICICI Credit Card Customer Care No.
ICICI Credit Card Toll Free Number
1800 1020 123
ICICI Credit Card Customer Care Number
022 3366 7777
Customers can also write their concerns and questions down and submit them to the customer service department at the following postal address-
The ICICI Bank Group ICICI Bank Tower, seventh floor, Survey No. 115/27, Plot # 12, Nanakramguda, Serilingampally, Hyderabad; ICICI Phone Banking Center.
PIN number: 500032
To reach a customer service representative in your city, call one of the following numbers-
ICICI Customer Care Chat
011 33667777, 011 33446699
022 33667777, 022 33446699
For Customers traveling abroad
91-22-33667777, 91-22-3344 6699
033 33667777, 033 33446699
044 33667777, 044 33446699
One of the few banks in India that places a high priority on client happiness is ICICI Bank. This is why the bank treats all inquiries and concerns raised by customers seriously.
An issue can be escalated if a bank customer is dissatisfied with the service or resolutions provided by the bank. Through the resolution of grievances, this is possible.
The ICICI Bank Credit Card Customer Care system for resolving grievances consists of three levels-
Customers can use the Level 1 grievance link to escalate a problem. Choose the credit card option for the product or service from the selection menu under "complaint related to," and choose a suitable option.
Use the same procedure to select a complaint type from the dropdown. For quicker query resolution, customers must remember to include the email address associated with their credit card.
A consumer may escalate a problem and speak with the Head of Phone Banking if they are dissatisfied with the level 1 resolution offered.
This can be done by completing an online form on the bank's website or by utilizing the button on the Level 2 link to submit a question or a request.
An individual may speak with the Principal Nodal Officer of ICICI Bank directly if unsatisfied with the Level 2 resolution provided by the Head-Phone Banking.
The consumer may receive a resolution from each level up to 4 working days after the complaint was received.
The list of phone numbers that customers can use varies by the nation in which they reside-
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Customers can send emails to [email protected], which is the ICICI credit card customer care email ID with questions and complaints.
SMS "UNHAPPY" to 5676766 when you are not satisfied with any aspect of the services provided by your branch or if you have a question that has not yet been answered.
Within two business days, a bank employee will respond to your inquiry.
To make sure that your complaints have been effectively addressed, you can also get in touch with the company head for personal loans and credit cards-
Contact number: 022 39337932
You can call between 10 am and 5 pm from Monday to Friday, except for bank holidays. You should ideally receive a response within four business days from the date the business head receives your email.
Other Bank’s Credit Card Customer Care