Kotak Mahindra Bank Credit Card Customer Care

You could contact Kotak Credit Card Customer Care service for immediate assistance if you have any issues or discrepancies with your Kotak Credit Card, such as blocking the credit card, bill payment, credit card amount limit, and so on.

To obtain a timely solution to any credit card-related questions, call the Kotak credit card customer care number, 1860 266 2666 (Helpline Number). This number is available to consumers in India from 9 am to 6 pm, Monday through Friday, except on holidays. It cannot be accessed from outside the country.

Kotak Mahindra Bank Credit Card Customer Care Number

Kotak Bank credit card customer care, which are available 24 hours a day, are-

Sector

Kotak Number

Working Time

Credit Card and Bank

1860 266 2666

24/7

Fraud and unauthorized transactions

1800 209 0000

24/7

Personal, Home Loan, Payday

1860 266 2666

9:00 am to 7:00 pm

NETC Fastag

1860 2666 888 (Local call charges applied)

9:00 am to 6:30 pm (7 days a week)

NETC Fastag

1800 3006 9090 (Kotak credit card customer care toll free number)

9:00 am to 6:30 pm (7 days a week)

811

1860 266 0811

9:30 am to 6:30 pm

Consumer Durable Loan, Smart EMI Card and more

1860 266 7777

10:00 am to 7:00 pm

Kotak Credit Card Customer Care Number City-Wise

City

Number

Kotak credit card customer care number Bangalore

(080) 66006022

Kotak Mahindra Credit card customer care support Chennai

(044) 66006022

Kotak Bank credit card customer support services Mumbai

(022) 66006022

Kotak credit card customer care number Ahmedabad

(079) 66006022

Kotak credit card customer care number Delhi

(011) 66006022

Kotak bank customer care number Pune

(020) 66006022

Kotak customer care number Hyderabad

(040) 66006022

Kotak Mahindra Credit Card Customer Care Number for International Customers

For any credit card-related questions, NRI consumers can call the international hotline number +91 22 6600 6022.

Customers residing in any country other than India can access it 24 hours a day, seven days a week. The number is toll-free, but local fees will apply. The bank also maintains country-specific Kotak credit card toll free number (service numbers) dedicated to NRIs from certain countries.

These are the following-

Country

Number

Australia

1180044990000

UK

80044990000

USA

1855 365 6767

Canada

18557684020

Singapore

8001013054

Hong Kong

180044990000

Kotak Credit Card Customer Care Email ID

Kotak Mahindra Bank does not have an official Kotak customer care email id. You could get in touch with the customer support of the bank via the following online email forms-

  1. To contact Kotak Mahindra Bank, you need to visit - https://www.kotak.com/en/customer-service/contact-us/email-us/kotak-mahindra-bank/other.html
  2. In order to report unsolved queries, please visit https://www.kotak.com/en/forms/unresolved-queries.html
  3. The credit card security and fraud inquiries should be directed to [email protected]

Kotak Mahindra Credit Card Customer Care for SMS Banking

SMS requests should be sent to 9971056767 or 5676788 from your registered cell phone. SMS charges are standard.

Transaction Type

Message

Amount Due

CCBAL(space) Last 4 digits of the Kotak Credit Card No

Last Statement

CCDUE(space) Last 4 digits of your Kotak Credit Card No

Last Payment

CCPYMT (space) Last 4 digits of the Kotak Card No

Reward Points

CCREWSPACE(space)Last 4 digits of the Credit Card number

Available Balance

CCAVBL (space) Last 4 digits of the Kotak Credit Card No

Last 3 Transactions

CCTXN(space) Last 4 digits of your Kotak Card No

Application Status

CCAPP (space) your 13 (digit) Application No.

OTP for IVR

KOTP Last 4 digits of the credit card no. to the no. 9212738927

Total Spends

CCSPND (space) The Last 4 digits of the Kotak Card Number.

Grievance Redressal

If the customer service representatives are unable to fix your problem or you are not satisfied with the responses, you can escalate the case to the grievance redressal team. Kotak Mahindra Bank has 4 tiers of grievance redressal.

These are the following:

- Level 1

You will receive a response within 7 working days.

- Level 2

You will get a response within 5 working days.

- Level 3

You will get a reply within 5 working days.

- Level 4

You should receive a response at this level within 5 working days.

Ombudsman for Banking

When you are not satisfied with the resolution offered by Kotak Bank's Grievance Redressal Unit or if the customer service unit fails to provide you with a resolution within 30 days, you can file a review request with the Banking Ombudsman.

Banking Ombudsman at these Addresses

Centre

Address

Bengaluru

Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru -560 001

New Delhi (I)

Reserve Bank of India, Sansad Marg, New Delhi

Bhopal

Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011

Bhubaneswar

Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001

Chennai

Reserve Bank of India, Fort Glacis, Chennai 600 001

Hyderabad

Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004

Jaipur

Reserve Bank of India, RamBagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004

Ahmedabad

Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad-380 009

Kanpur

Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001

Kolkata

Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001

Mumbai

Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008

Patna

Reserve Bank of India, Patna-800 001

Thiruvananthapuram

Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033

New Delhi (II)

Reserve Bank of India, Sansad Marg, New Delhi

Chandigarh

Reserve Bank of India, 4th Floor, Sector 17, Chandigarh

Guwahati

Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001

Dehradun

Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001

Ranchi

Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001

Jammu

Reserve Bank of India, Rail Head Complex, Jammu- 180012

Raipur

Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013

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