Kotak Mahindra Bank Credit Card Customer Care
Kotak Credit Card Customer Care offers seamless and immediate assistance if you have any issues or discrepancies with your Kotak Credit Card, such as blocking the credit card, bill payment, credit card amount limit, and so on.
To obtain a timely solution to any credit card-related questions, call the Kotak credit card customer care number, 1860 266 2666 (Helpline Number). This number is available to consumers in India from 9 am to 6 pm, Monday through Friday, except on holidays. It cannot be accessed from outside the country.
Kotak Mahindra Bank Credit Card Customer Care Number
Kotak Bank credit card customer care, which are available 24 hours a day, are-
|
Sector |
Kotak Number |
Working Time |
|
Credit Card and Bank |
1860 266 2666 |
24*7 |
|
Fraud and unauthorized transactions |
1800 209 0000 |
24*7 |
|
Personal, Home Loan, Payday |
1860 266 2666 |
9:00 am to 7:00 pm |
|
NETC Fastag |
1860 2666 888 (Local call charges applied) |
9:00 am to 6:30 pm (7 days a week) |
|
NETC Fastag |
1800 3006 9090 (Kotak credit card customer care toll free number) |
9:00 am to 6:30 pm (7 days a week) |
|
811 |
1860 266 0811 |
9:30 am to 6:30 pm |
|
Consumer Durable Loan, Smart EMI Card and more |
1860 266 7777 |
10:00 am to 7:00 pm |
Kotak Credit Card Customer Care Number City-Wise
|
City |
Number |
|
Bangalore |
(080) 66006022 |
|
Chennai |
(044) 66006022 |
|
Mumbai |
(022) 66006022 |
|
Ahmedabad |
(079) 66006022 |
|
Delhi |
(011) 66006022 |
|
Pune |
(020) 66006022 |
|
Hyderabad |
(040) 66006022 |
Kotak Mahindra Credit Card Customer Care Number for International Customers
For any credit card-related questions, NRI consumers can call the international hotline number +91 22 6600 6022.
Customers residing in any country other than India can access it 24 hours a day, seven days a week. The number is toll-free, but local fees will apply. The bank also maintains country-specific Kotak credit card toll free number (service numbers) dedicated to NRIs from certain countries.
These are the following-
|
Country |
Number |
|
Australia |
1180044990000 |
|
UK |
80044990000 |
|
USA |
1855 365 6767 |
|
Canada |
18557684020 |
|
Singapore |
8001013054 |
|
Hong Kong |
180044990000 |
Kotak Credit Card Customer Care Email ID
Kotak Mahindra Bank does not have an official Kotak customer care email id. You could get in touch with the customer support of the bank via the following online email forms-
- To contact Kotak Mahindra Bank, you need to visit - https://www.kotak.com/en/customer-service/contact-us/email-us/kotak-mahindra-bank/other.html
- In order to report unsolved queries, please visit https://www.kotak.com/en/forms/unresolved-queries.html
- The credit card security and fraud inquiries should be directed to [email protected].
Kotak Mahindra Credit Card Customer Care for SMS Banking
SMS requests should be sent to 9971056767 or 5676788 from your registered cell phone. SMS charges are standard.
|
Transaction Type |
Message |
|
Amount Due |
CCBAL(space) Last 4 digits of the Kotak Credit Card No |
|
Last Statement |
CCDUE(space) Last 4 digits of your Kotak Credit Card No |
|
Last Payment |
CCPYMT (space) Last 4 digits of the Kotak Card No |
|
Reward Points |
CCREWSPACE(space)Last 4 digits of the Credit Card number |
|
Available Balance |
CCAVBL (space) Last 4 digits of the Kotak Credit Card No |
|
Last 3 Transactions |
CCTXN(space) Last 4 digits of your Kotak Card No |
|
Application Status |
CCAPP (space) your 13 (digit) Application No. |
|
OTP for IVR |
KOTP Last 4 digits of the credit card no. to the no. 9212738927 |
|
Total Spends |
CCSPND (space) The Last 4 digits of the Kotak Card Number. |
Grievance Redressal
If the customer service representatives are unable to fix your problem or you are not satisfied with the responses, you can escalate the case to the grievance redressal team. Kotak Mahindra Bank has 4 tiers of grievance redressal.
These are the following:
- Level 1
You will receive a response within 7 working days.
- Fill out this form to register your complaint- https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking.html
- Mail your complaint to the Net Banking inbox section. To log in, go to https://www.kotak.com/j1001mp/netapp/MainPage.jsp MAIL=TRUE.
- To talk with a customer service representative - you will have to call 1860 266 2666.
- Visit a Kotak Mahindra Bank branch near you. To find a branch near you, go to https://www.kotak.com/en/reach-us.html.
- Please send a letter to Kotak Mahindra Bank Ltd. Mumbai, Maharashtra, India.
- Level 2
You will get a response within 5 working days.
- Use this form for the Kotak customer care email your query or complaint to the Service Assurance Centre- https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-2.html
- Fill out the Grievance Redressal Form, which can be downloaded from Kotak Mahindra's website, and mail it to the address listed on it.
- Level 3
You will get a reply within 5 working days.
- Send an email to the bank's Nodal Officer using this form - https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-3.html.
- Jot down your complaint in detail and send it to his postal address.
Ombudsman for Banking
When you are not satisfied with the resolution offered by Kotak Bank's Grievance Redressal Unit or if the customer service unit fails to provide you with a resolution within 30 days, you can file a review request with the Banking Ombudsman.
Banking Ombudsman at these Addresses
|
Centre |
Address |
|
Bengaluru |
Reserve Bank of India 10/3/8, Nrupathunga Road, Bengaluru -560 001 |
|
New Delhi (I) |
Reserve Bank of India, Sansad Marg, New Delhi |
|
Bhopal |
Reserve Bank of India, Hoshangabad Road, Post Box No. 32, Bhopal-462 011 |
|
Bhubaneswar |
Reserve Bank of India, Pt. Jawaharlal Nehru Marg, Bhubaneswar-751 001 |
|
Chennai |
Reserve Bank of India, Fort Glacis, Chennai 600 001 |
|
Hyderabad |
Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 |
|
Jaipur |
Reserve Bank of India, RamBagh Circle, Tonk Road, Post Box No. 12 Jaipur-302 004 |
|
Ahmedabad |
Reserve Bank of India, La Gajjar Chambers, Ashram Road, Ahmedabad-380 009 |
|
Kanpur |
Reserve Bank of India, M. G. Road, Post Box No. 82 Kanpur-208 001 |
|
Kolkata |
Reserve Bank of India, 15, Netaji Subhash Road, Kolkata-700 001 |
|
Mumbai |
Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 |
|
Patna |
Reserve Bank of India, Patna-800 001 |
|
Thiruvananthapuram |
Reserve Bank of India, Bakery Junction, Thiruvananthapuram-695 033 |
|
New Delhi (II) |
Reserve Bank of India, Sansad Marg, New Delhi |
|
Chandigarh |
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh |
|
Guwahati |
Reserve Bank of India, Station Road, Pan Bazar Guwahati-781 001 |
|
Dehradun |
Reserve Bank of India, 74/1 GMVN Building, 3rd floor, Rajpur Road, Dehradun - 248 001 |
|
Ranchi |
Reserve Bank of India, 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 |
|
Jammu |
Reserve Bank of India, Rail Head Complex, Jammu- 180012 |
|
Raipur |
Reserve Bank of India, 54/949, Shubhashish Parisar, Satya Prem Vihar, Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 |
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