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How To Change Mobile Number, Address and Email ID in Credit Card

20 May 2022

There can be various reasons why you might have to change your contact details or your home address. When you do so, it is crucial that you also update your address and contact details on all your financial tools including your credit card. 

This is vital because credit card firms and banks communicate with their consumers on a frequent basis by SMS, email, and/or post (mail). 

Thus, you should keep your information updated on all such portals and ensure that none of your personal information gets leaked.

You can update your information using the following steps mentioned below: 

How To Change Credit Card Mobile Number, Address and Email ID? 

You can change your credit card mobile number, address and email ID using any of the following methods. While the steps may slightly differ for each bank, it is broadly similar. 

Internet Banking 

Mobile number change 

  • Visit the bank’s official website and log in to your account using your credentials
  • Usually, under the ‘My Profile’ section, you can select ‘Contacts’
  • Update your mobile number in this section. Mostly you are to verify using an OTP sent to your mobile number. 
  • Confirm the OTP and click on ‘Submit’ 
  • And you would soon receive a confirmation on the same

The same steps had to be followed if you want to change your email ID. 

You might want to read – 13 important things to know about credit cards

Change of address

  • There is an option to update your address under ‘My profile’ or ‘Services’ 
  • You will then be redirected to a new page, wherein you will be asked to fill in the new address. You will also be required to attach your new address proof. 
  • Here also you would be required to verify using Net secure code or log-in password along with OTP. 
  • The same will be confirmed or approved by your bank immediately or within two or three working days. 

Keep note

While a few banks do ask for proof of mobile numbers, it is not mandatory. However,  in the case of a change of address, the banks do require proof to update the address. This is because banks send posts or couriers a few of the important documents including a new cheque, and a new debit/credit card. Banks do change the address for some clients without any proof. 

Here are some of the documents to be submitted as proof which has your new address:

You might have to provide your new address proof when you decide to change your address. The bank would ask you for some documents.

  • These are the documents required to change your credit card address:
  1. Valid Passport 
  2. Driver’s License 
  3. Aadhar Card 
  4. PAN Card/Form 60 
  5. Utility Bills (Electricity bill, mobile bill, gas bill etc) 
  6. Property Receipt 
  7. NREGA-issued Job Card 

Using Mobile App

You can also update your contact details or address using the respective bank’s mobile applications as well. Here also, the procedure may vary slightly from Internet Banking. 

To change your phone number or email using a mobile application, follow these steps: 

  • Login to the bank’s mobile application
  • Go to ‘My profile and click on the ‘Edit’ option next to your mobile number or email address
  • Enter your new mobile number or email address and verify the same using OTP 

In the case of a change of address, follow the same procedure and upload the requisite new address proof. And submit the same for the bank’s approval.  

Customer Care

Alternatively, you as a customer can reach out to customer care service to get an assist on the same. Your bank usually provides detailed steps of how to change or update your mobile number, email and address. 

Visit the branch

If you are a little lagging behind the usage of internet banking services or mobile apps, you can always visit the bank’s branch and get your work done. You will be asked to fill out a form and submit a few required documents. Post this, your request will be processed.

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