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Bill payment status is pending but money has been debited from my account, what should I do?

If your bill payment status is pending but the money has been debited, don't worry. This usually happens due to a delay in response from NPCI or the biller. Here's what you need to know:
  • Automatic Status Update: The status should update to 'successful' or 'failed' within 5-10 minutes.
  • Refund Process: If the payment fails, the money will be automatically refunded to your account within 3-4 business days.
  • Bank Processing Time: In rare cases, refunds might take longer due to bank processing delays. If you don't receive the refund in the expected time, check with your bank.
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