The company has established stringent systems to ensure on-time service with minimal errors.
HRH Next Services Limited employs dialer software and CRM solutions backed by vendor support. Their dialers efficiently retrieve data via web services (APIs) or manual uploads.
Continuous audits ensure adherence to the processes built by the company, with monitored results to achieve ROI for external and internal clients.
HRH Next makes periodic investments in the latest hardware and software, ensuring business continuity even during disruptions. The IT team, trained for quick diagnosis and troubleshooting, provides continuous client operations.
HRH Next Services Limited relies heavily on its top ten customers, with 97.45%, 95.16%, 98.60%, and 99.90% of revenues being contributed by these top 5 customers for the six month period ended on September 30, 2023 and for the year ended March 31, 2023, March 31, 2022 and March 31, 2021. The loss of business from these key clients poses a significant risk to the company's revenue and profitability.
HRH Next Services faces risks from failing to meet specific standards in client contracts across various sectors, potentially leading to contract terminations, increased liabilities, and adversely affecting business and financial conditions.
The company does not own the properties and computer systems used for its operations, depending on lease agreements. Any termination or non-renewal of these agreements may adversely impact its operations.
The company plans to establish two call centers in Palakkad, Kerala, and Raichur, Karnataka, with an estimated cost of Rs. 2.8582 crores. Failure to implement these expansion plans successfully could adversely affect the company's results and financial condition.
The company is involved in pending legal proceedings across various levels of adjudication, and the aggregate amount involved is Rs. 0.8003 crores.
Recent negative cash flow poses a potential adverse impact on the company's business, financial condition, and results of operations.
Unsecured loans from banks, financial institutions, and related parties amount to Rs. 2.3487 crores as of September 30, 2023.
As of September 30, 2023, the outstanding and payable amounts for secured loans totaled Rs. 8.48 crores. If the company fails to repay the loans or meet the associated interest obligations, lenders may seize their assets, potentially causing a significant adverse impact on the business, financial condition, or operational results.
The company has not paid any dividends to date, and there is no assurance of future dividend payments.