If you have a complaint or issue with your personal loan, here's how you can escalate it:
Level 1 (Queries):
- Use the Groww app for online queries.
- First response time: 2 business days.
- Full resolution time: 4 business days. For transactions outside Groww, timelines are set by external entities.
- For transactions outside Groww, timelines are set by external entities.
Level 2 (Complaints):
- If you're not satisfied with Level 1 or if there are delays, contact Groww’s Nodal Officer, Dharmesh Palan, at [email protected].
- Resolution time: 4 business days.
Level 3 (Further Escalations):
Contact the Nodal Officer of the lending partner if needed:
For ABFL:
- Name of PNO: Mr. Vipul Raj
- Customer Care Number: 1800 209 9771 (24x7), 022-41652700
- Email: nodaldesk@idfcfirstbank, [email protected]
For Credit Saison: Groww Creditserv Nodal office: Remember, we're here to help you resolve any issues as smoothly as possible!