- Every User can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app.
- User can select the relevant transaction and raise a complaint in relation thereto.
- A complaint shall be first raised with the relevant TPAP with respect to all UPI-related grievances/complaints of the User. In case the complaint/grievance remains unresolved, the next level for escalation will be the PSP, followed by the Customer’s bank and NPCI, in the same order. After exercising these options, the User can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be.
- The complaint can be raised for both types of transactions i.e. fund transfer and merchant transactions.
- The User shall be kept communicated by the PSP / TPAP by means of updating the status of such User’s complaint on the relevant app itself.
For any queries related to the fund transfer or merchant transactions, reach us at [email protected] or call at 9108800000.