Yatra Online has earned several prestigious awards and accolades, such as recognition from the Government of India's Ministry of Tourism, The Economic Times Best Brands 2022, and acknowledgment as a top business travel partner by the Singapore Tourism Board.
The company has served more than 14 million travelers as of March 31, 2023, with over half of them participating in the eCash loyalty program. They achieved a 97.8% booking success rate for domestic transactions through their websites and mobile apps during 2023.
In the corporate travel sector, the company has successfully catered to over 800 large corporate clients. Their customer retention rate for corporate accounts increased from 97% in 2021 to 98% in 2022 and 2023.
The company stands as India's largest corporate travel services provider. It ranks as India's third-largest online travel company for 2023 in terms of gross booking revenue and operating revenue.
As of March 31, 2023, they had established partnerships with more than 105,600 domestic hotels in approximately 1,490 cities across India.
The company's growth extends beyond India, as it recently formed Yatra Middle East LLC-FZ, a subsidiary aimed at expanding its business into new geographic markets outside of India.
Yatra Online has issued equity shares at potentially lower prices than the offer price within the last 12 months.
The company's future negative operating cash flows could harm its cash flow requirements.
A significant portion of the company's adjusted margin, accounting for 28.25% in 2023, comes from its B2B business. Changes in traveler preferences may negatively impact the demand for travel services and hotel rooms, potentially affecting the company's business.
Following the offer, the company's promoters, THCL and ACDPL, will retain a majority shareholding in the company, granting them significant influence.
Past restated losses and the possibility of future losses could harm the company's financial condition and cash flows.
The company heavily relies on its airline ticketing business, which generates a substantial portion of its revenues, and relies on a limited number of airline suppliers in India.
The company's financial statements include certain contingent liabilities that, if realized, could adversely affect its financial condition.
In November 2018, Air India ceased providing domestic reservation inventory to multiple GDS platforms, reducing the company's access to ticket inventory and related incentives. This change could lead to reduced commissions and fees from airline suppliers, impacting the company's business.
For the years ending March 31, 2023, 2022, and 2021, the company's top 5 customers contributed 9.12%, 5.71%, and 3.38% of total gross bookings, respectively. Additionally, purchases from the top five suppliers for the same years contributed 51.02%, 51.87%, and 75.25% of total gross bookings. Any downsizing by these customers may adversely affect the company's business and revenue.
Termination of the merger with Ebix Inc. and related legal proceedings could negatively impact the company's operational results.
The company has experienced delays in certain corporate filings in the past.