Integrated Model: Lenskart controls its supply chain, including manufacturing and assembly units. This gives them an edge in ensuring quality control, quicker delivery, and inventory management.
Hybrid Retail Strategy: Lenskart’s combination of online and offline stores allows them to cater to a wide range of customers. While the online platform provides convenience, the physical stores offer a touch-and-feel experience, credibility, and immediate service.
Technological Innovation: The company has been at the forefront of using technology to enhance the customer experience. Features like the virtual 3D try-on technology set them apart from many traditional eyewear retailers.
Operational Challenges: While being a strength, the hybrid model of both online and offline stores can also present operational complexities. Managing inventory, logistics, and a uniform brand experience across both platforms can be challenging.
Dependence on Discounts: Lenskart, like many e-commerce platforms, often relies on discounts and offers to attract customers. This can potentially erode profit margins and set a discount-oriented customer expectation.
Competition: The eyewear market, both online and offline, is becoming increasingly crowded. Competing brands, especially well-established international ones, could pose a challenge.