The EPF scheme is an official social saving scheme. The EPFO program expands each year as new employers join the system to contribute to the retirement savings fund.
The scheme is administered by the Employees’ Provident Fund Organisation (EPFO), which organizes all of the contributions and ensures that the right money is given to the right individual. With the vast number of EPF participants, it is understandable that if any questions or complaints occur, members must either contact the employer or face difficulties in resolving their issues.
However, the government, through the EPFO, devised a genius method for resolving EPF issues and inquiries. The framework will resolve this issue and assist in connecting EPFO assistance to EPF members. Staff and bosses save time and money by being able to resolve problems online. The EPFO’s updated I-grievance management system, also known as EPFiGMS makes it easier for stakeholders to communicate their concerns and grievances to the EPFO. It’s built with a segment to remind you to search and answer any pending service complaints. Applicants may also use the web portal to monitor the status of their problems.
The grievance portal enables employees with EPF [Employee Provident Fund] accounts with the benefit to lodge a complaint if they are facing any of the below-mentioned issues.
Both EPF participants have access to the I-grievance management scheme. To file a lawsuit, they must first log in as follows:
| Step 1: | Visit the official EPF grievance management system page, which is https://epfigms.gov.in/. |
| Step 2: | On the homepage select the tab that says ‘register grievance’ to make the complaint. |
| Step 3: | Select the option that has been provided against the section ‘status’ |
| Step 4: | Select ‘Others’ in a case where you do not know the PF Number. |
| Step 5: | Enter your Universal Account Number [UAN] and Security Code. |
| Step 6: | Click on the option that says ‘Get Details’. |
| Step 7: | You will see your name, UAN, Email ID, and mobile number displayed on the screen. |
| Step 8: | Click on the option ‘Get OTP’. Enter the received OTP, which has been sent to your mobile number. |
| Step 9: | Under the section that says ‘Personal Details’, choose the relevant PF number. |
| Step 10: | Under the section ‘Grievance Details’ select what the grievance is related to, the grievance category, and enter the description. |
| Step 11: | Upload the relevant documents that are needed for the complaint. You can do this by clicking on ‘Choose Files’ and then ‘Attach’. |
Checking the status of a lawsuit is a quick procedure. Below is a step-by-step protocol for checking the status of a complaint:
You can use the grievance website to provide updates if your issue has not been answered promptly. The below is a step-by-step guide to sending a reminder:
Many EPF members, as well as employers, profit from the scheme. Unlike in the past, the complaints are quickly answered. We have a number of advantages here.