Central Bank of India Customer Care Number

Central Bank of India customer care number can be used by all the CBI account holders to address any queries and issues related to the bank accounts and services. CBI customer care service can be accessed through the toll-free number, email IDs and the Central Bank of India helpline number.

Here we have provided the Central Bank of India customer care numbers and email IDs for all services.

Central Bank of India Toll-Free Number

All individuals who have an account with CBI can contact the Central Bank of India toll-free number to address any issues and queries regarding their bank account. Given below is the toll-free number which is accessible 24x7:

1800221911

Customers can also use this toll-free number for CBI debit card-related services and debit card blocking.

Central Bank of India Helpline Numbers

If the CBI customer care toll-free number is unavailable or experiencing high traffic, the customer can also contact the Central Bank of India helpline numbers that are listed below:

Services and Queries

Central Bank of India Customer Care Numbers

For general queries

022-66387737 / 022-66387743

To complain about the card not working

022-49197320

For card hotlisting

1800 22 1911

For failed transactions

022-49197313 /022-49197315

Apart from the Central Bank of India customer care number, there are other ways to contact the Bank's customer support, and they are enlisted below.

Central Bank of India Customer Support through SMS Banking

Customers who use a Central Bank of India debit/credit card and has their mobile number registered with the bank account can contact the customer support through an SMS. They can send a message to the following number in the specified format:

Type of Queries

Central Bank Customer Care Number

SMS Format

For blocking all the CBI debit or credit cards linked to the same mobile number

9967533228

LOST

For blocking a specific card

9967533228

LOST <space> Credit/Debit Card Number

For blocking a debit or credit card of a specific CBI account

9967533228

LOST<space>Account Number

Central Bank of India Customer Support Email IDs

Central Bank of India also allows customers to address their concerns using the Central Bank of India customer care email address. Given below are the respective email addresses for all the banking-related services:

Queries 

CBI Customer Care Email IDs

For Card Hotlisting / Card not working

[email protected] 

For cards not working for online registration or transaction

[email protected] 

[email protected] 

For failed transactions

[email protected] 

For UPI and BHIM technical issues

[email protected] 

Pradhan Mantri Jan Dhan Yojana (PMJDY) Grievance Redressal 

[email protected]

Central Bank Customer Care - Official Contact Details

In case the user has already raised a complaint through the Central Bank of India toll-free number but the issue has not been resolved (within a period of 30 days), the matter can be taken forward to the following officials:

Name of the Officials

Email IDs

Contact Number

General Manager (Operations)

[email protected]

022-2264 3056

Chief Manager

cmcppc@centralbank.co.in

022-22703216

022-22703217

Asstistant General Manager

agmcppc@centralbank.co.in

022-22623450


022- 61648786



Central Bank of India Grievance Form

If the customer wants to escalate an issue to the Grievance Redressal Office of the Central Bank, they can download the grievance form and submit the filled form to the Customer Grievance Officer of CBI. One can download the form through the Central Bank's official website https://www.centralbankofindia.co.in/ and send it to the following address:

Mr. Amitabh Gupta
Assistant General Manager (Customer Service and Complaints)

Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400023

Contact Number: 022-22617896, 022-22623450

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