Bike Insurance Claim Process Guide

A two-wheeler insurance claim can be settled in two ways:

• Cashless bike insurance claim
• Reimbursement of bike insurance claim

a) Cashless Bike Insurance Claim

If you take your two-wheeler to one of the insurer's authorised garages for repairs, a cashless claim is the best option. As the name implies, a policyholder in a cashless claim does not have to pay anything to have their two-wheeler repaired at the insurer's authorised garage. 

According to the insurance provisions, the insurer will make the payment immediately to the garage. Policyholders must pay the voluntary and mandatory deductibles if they choose to do so while purchasing the bike insurance plan.

b) Reimbursement of Bike Insurance Claim

If you take your two-wheeler for repairs somewhere other than those authorized by the insurer, you will have to file a reimbursement claim. Under this procedure, you must pay for the repairs at the garage before filing a claim with the insurer for repayment of the claim settlement amount. 

The insurer then reimburses the total claim amount after deducting specific amounts, such as the mandatory and voluntary deductible (if they choose it at the time of insurance acquisition).

If you want to know how to claim bike insurance, here is a detailed step-wise process for filing a bike insurance claim in case of third-party, own damage, and theft-

In Case of Theft

Step 1: In case your bike is stolen, inform the police at the earliest and immediately convey the theft to your respective insurer too.

Step 2: Next, submit the original bike keys and the necessary documents.

Step 3: If your stolen bike remains untraceable for a specific period of time, the police will issue you with a non-traceable certificate.

Step 4: On the basis of it, the insurance company will then do the claim settlement under the total loss category and will pay up to the Insured Declared Value.

In Case of Own Damage Claim

Step 1: First, inform the insurance company about the damage, be it accidental, due to a natural/man-made disaster, etc. If the damage is caused due to an accident, file an FIR at the earliest. Also, duly inform the insurance company about the same.

Step 2: Next, a surveyor (assigned by the insurance company) will examine the damages caused. Once the assessment report is approved, the bike will be sent for the repairing to a network garage.

Step 3: Here, if it is a cashless process, the bill of repairing will be directly settled with the network garage. On the other hand, it is a reimbursement case, the insurance company will pay off the bill to the insured (according to the policy’s terms and conditions applicable).

In Case of Third-Party Claim

Step 1: If, unfortunately, you hit someone’s (third party) vehicle, inform the police and insurance company immediately. Or else, if you get hit by a third party, make sure to take the insurance information of the third party and begin a claim process under the third-party liability.

Step 2: Once you file, the insurance company will take the same to the Motor Insurance Claim Tribunal Court to get a legit judgment for the case.

Step 3: Once the tribunal court assesses and examines the case, the compensation amount will be decided. The same process will be applicable even if you were in a position of fault and will be required to pay off the liabilities towards the victim, i.e. the third party.

Since you now know how to claim insurance for bike damage, take note of the following documents that will be required to be submitted in case of Accidental Damages, Bike Theft Claims, Third-Party Claims-

For Accidental Damages

• Bike insurance policy
• Police FIR copy
• Copy of Registration Book and Tax Receipt (original copy for verification)
• Driving license of the person who was driving the bike at the time of the incident
• Approx Estimation of total repair done by the garage
• Actual repair invoice, payment receipt
• Discharge/Satisfaction Voucher received from the garage that you have signed along with a Revenue Stamp

For Bike Theft Claims

• Duly filled claim form
• The original document of policy
• Actual registration copy of the vehicle
• Previous insurance details if any including policy number, tenure of insurance, etc.
• A Subrogation Letter
• Keys/warranty card/booklet of servicing, etc.
• Actual police FIR citing the theft
• Photocopy of Acknowledgement Letter written to the RTO informing about the incident and also stating the making vehicle ‘Non-USE’
• Form 35 signed by the financer (if it is bought on loan)
• Consent from the insured and the financer on the decided amount to be settled by the insurance company
• Blank and updated ‘Vakalatnama’
• Form 28/29/30 duly signed by the insured
• A claim discharge voucher that has been signed across a legit Revenue Stamp
• NOC from the financer (only in the situation where the claim is meant to be paid to the insured)

For Third-Party Claims

• A claim form that has been duly filled and signed
• Document of Policy
• A copy of the Police FIR
• Copy of Driving License
• In the situation of commercial vehicles, a legit stamp is required, accompanied by the original documents
• Registration Certificate copy of the vehicle

Filing a bike insurance claim within a stipulated time is immensely necessary to avail of the adequate compensation. Hence make sure to file the claim on time, file FIR (if required), and provide the required documents to the insurance company duly.