All taxpayers in the country must have PAN (Permanent account number) cards. Every taxpayer’s income tax information is connected to the 10-digit alphanumeric number. The Government of India has made it necessary for all taxpayers to have a PAN card to file taxes. Those who want to apply for a new PAN card, need a replacement or reprint, or have any complaints can contact one of two government service providers: NSDL (Income Tax PAN services section) or UTI Infrastructure Technology Services Limited (UTIITSL).

Customers with questions or complaints about their PAN card inquiry can call the toll-free numbers provided below for both the NSDL helpline and the UTI Infrastructure Technology Services Limited.

Tax Information Network – NSDL PAN Customer Care Number

The Income Tax Department (ITD) launched the Tax Information Network (TIN) to administer direct taxes. TIN is managed by NSDL on behalf of the ITD. Through TIN-NSDL, an applicant may apply for a PAN, obtain a reprint, and follow its status. The TIN-NSDL contact information for PAN-related inquiries, as well as the PAN card customer service number, are provided below.

PAN Helpline Number

NSDL customer care: 020 27218080

Note: Due to the COVID-19 outbreak, and by the government alert, NSDL customer service is now unavailable. To contact NSDL for PAN-related queries/complaints, select one of the following options:

Tax Information Network – and PAN Card Complaint Number

Address: 5th Floor, Mantri Sterling, Plot No. 341, Survey No. 997/8, Model Colony, Near Deep Bungalow Chowk, Pune – 411 016

Telephone Number:  020 27218080

Fax:  020 2721 8081

Email: [email protected]

Head Office: Address- Times Tower, 1st Floor, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 40001


UTI Infrastructure Technology And Services Limited (UTIITSL) is a government-owned firm in India that provides financial services. The firm provides services like mutual fund distribution, medical bill processing (CGHS, ECHS, etc.), and more on behalf of the Income Tax Department.

On this page, you may apply for a PAN card or check the progress of your PAN application. PAN verification is also possible using the UTIITSL platform.

UTIITSL PAN Customer Care Number

Telephone Number: +91 33 40802999, 033 4080299

(From 9:00 AM to 8.00 PM; 7 days a week)

Email ID: [email protected]

Customers can register a grievance or make a query online on the NSDL (Income Tax PAN services unit) and the UTI Infrastructure Technology Services Limited (UTIITSL) websites, in addition to calling the toll-free numbers or customer care numbers of both the NSDL (Income Tax PAN services unit) and the UTI Infrastructure Technology Services Limited (UTIITSL).

Customer Feedback

Customers who want to fix a problem, file a complaint, or provide feedback can do so by going to

You must fill in the essential information, such as your name, PAN details, address, and your complaint/question/feedback, and then submit it. The Income Tax Network will contact you by phone or email regarding this matter.

PAN Customer Care – FAQs

Q1. How may I file a complaint about my PAN?

To make a complaint about your PAN, you can utilize the Aayakar Sampark Kendra, or ASK, an online platform maintained by the Income Tax Department. You can accomplish this by following the procedures outlined below:

  • Go to the portal.
  • Fill out the necessary data under the ‘Grievances’ area, such as the nature of the complaint, receipt number, and so on.
  • To file the complaint, click the ‘Submit button’.

Q2. I have yet to obtain my PAN card. What should I do in this situation?

If you have applied for a PAN but have not yet got it, you can make a complaint on the Income Tax Department’s official website.

Q3. Where is NSDL Headquartered?

NSDL is headquartered: Trade World, A-wing, 4th Floor, Kamala Mills Compound, Lower Parel, Mumbai – 400013.

Q4. How to know my PAN card customer code?

SMS messaging service: SMS service: You can check the status of your PAN application by texting the 15-digit acknowledgment number to 57575. After some time, you will receive an SMS with the current status.

Q5. What to do if my PAN card is not delivered?

If a PAN Card is returned undelivered and was not delivered to the applicant, the applicant should request that the PAN Card be resent by NSDL / UTI. Visit Tin-website NSDL’s at Navigate to ‘Customer Service.’ Navigate to ‘Complaints/Questions.’ and make your complaint.