About the Company
Sprinklr is a New York-based American software startup that creates a SaaS customer experience management (CXM) platform. Sprinklr, the company's platform, integrates several apps for social media marketing, social advertising, content management, collaboration, employee advocacy, customer service, social media research, and social media monitoring. Ragy Thomas, a technology professional, launched Sprinklr in 2009. The firm went public on the New York Stock Exchange on the 23rd June 2021, with the ticker CXM. Sprinklr offers a single SaaS platform of tools aimed to assist businesses in monitoring and interacting with customers and prospects across all digital channels, including social media, review sites, and messaging platforms. Care, research, marketing & promotion, and sales & engagement are the products. Sprinklr's investment is used to buy smaller companies that offer features that Sprinklr would want to create itself. Sprinklr discards the purchased technology and has the workers of the acquired business build a native Sprinklr version of the software to simplify integration.;