"Your AutoPay setup via Netbanking or your debit card can fail if the authentication window is closed before credentials are entered or if the credentials entered are incorrect. 

You can try authenticating the autopay again, once you have the credentials ready.

Alternatively, you can download a physical AutoPay form, which you can print, sign, scan, and upload.

If you're still facing trouble, please click on the 'Contact Us' button below and send us a screenshot of the error message received and we'll help you out."