We understand that this issue can be frustrating. Here are a couple of steps you can try:
1. Reset your password or PIN: Simply go to your profile, tap on the settings icon, and select the 'Change password' or 'Change PIN' option. Follow the on-screen instructions to complete the process.
2. Log out of all devices: You can do this in the app's Settings under the profile section. This might help resolve the issue.
If you’re still experiencing problems, please don’t hesitate to raise a ticket. We will do our best to resolve the issue quickly.